Frequently asked questions are managed under the FAQs menu in WordPress.
Can I order while living outside Pakistan?
Yes. GH Express is a US-based service used by customers worldwide to arrange gifts, products and occasion services for people in Pakistan.
Which cities in Pakistan are supported?
Availability varies by city, product and service. Select the recipient city or submit a custom request, and GH Express will confirm coverage before processing.
Can I choose a preferred delivery date?
You can share a preferred date with your request. The date is reviewed against local availability and confirmed before anything is arranged.
What happens if my selected item is unavailable?
You choose the substitution preference: contact before any change, a close alternative within the same budget, or no substitution.
Can I include a personal message?
Yes. A message can be added to the product or request and included with the arrangement.
Can I hide the price from the recipient?
Yes. You can ask for pricing to be excluded and request that the arrangement is presented as a surprise.
Can I request something not shown in the catalogue?
Yes. Use the custom request form for a specific item or personal arrangement that is not listed.
How do car and decoration bookings work?
Both are handled as quotations. Share the city, date and details; availability and pricing are confirmed before anything is committed.
Are banquet bookings available?
Not yet. Banquet arrangements are being prepared, and you can register interest without creating a booking.
How can I track my order?
Use the Track Order page with the order number and the email used for the order.
Will GH Express contact the recipient?
Only where needed to complete the arrangement and in line with the contact preference provided.